Refund policy

Last updated: October 1, 2026

We want you to love your Munchkin Merch purchase! If something isn't right, we're here to help.

Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns
We accept change-of-mind returns within 14 days of the date you receive your order, subject to the following conditions:

- Items must be unused, unworn, and in their original packaging with all tags attached.
- Items must be in resaleable condition.
- Custom or personalised print items are excluded from change-of-mind returns.
- Return shipping costs for change-of-mind returns are the responsibility of the customer.

To initiate a return, please contact us at hello@munchkinmerch.com.au with your order number and reason for return. We will provide you with return instructions.

Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days.

Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, please contact us within 14 days of receipt at hello@munchkinmerch.com.au with your order number and photos of the issue. We will arrange a replacement, repair, or full refund at no cost to you, in accordance with your rights under the ACL.

Non-Returnable Items- Custom or personalised print items (change-of-mind only — faulty/damaged items are still covered under ACL)